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|UK||Standard||Royal Mail||£1.95||3-5 Working Days|
|UK||NEXT DAY – Order before noon||Royal Mail||£3.95||1-2 Working Days|
|Europe||Standard||Royal Mail||£8.60||5-7 Working Days|
|USA||Standard||Royal Mail||£14.05||10-14 Working Days|
|Rest of the World||Standard||Royal Mail||£14.05||10-14 Working Days|
Standard Delivery: £1.95 (3-5 working days, depending on your postcode)
Next Day Delivery: £3.95 (simply order before noon)
We deliver all over the world and use the best possible service to get your order to you, wherever you live.
Europe (Standard Delivery): £8.60 (5-7 working days)
U.S.A (Standard Delivery): £14.05 (10-14 working days)
Rest of the World (Standard Delivery): £14.05 (10-14 working days)
Please Note:All our orders are shipped from the UK so international deliveries can incur customs charges. Any charges related to customs fees, import taxes, duty or local sales taxes are the responsibility of the customer and will need to be paid before the order is released from customs.
Albania, Austria, Belarus, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Irish Republic, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.
Rest of the World:
Argentina, Australia, Bangladesh, Brazil, Canada, Chile, China, Colombia, Dominican Republic, Egypt, Ghana, Hong Kong, India, Indonesia, Iran, Israel, Japan, Kenya, Kuwait, Lebanon, Malaysia, Mexico, Moldova, Morocco, New Zealand, Nigeria, Oman, Peru, Philippines, Qatar, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United States, Vietnam.
We’re sure you’ll love your order. But if for any reason you don’t, we have a no questions asked returns policy for items bought on our website.
Here’s what to do:
1. Make sure items are unworn, that the original tags are attached and that you’ve included a completed exchange/returns form in your parcel.
2. Return your unworn items within 14 working days to the address below, using a trackable service. Make sure you keep your proof of postage.
Please return items to: (During Covid-19 pandemic)
3 Goody Rudkin Close, Stamford PE9 3WP
We try to turn around the exchange or refund within 10-14 working days (excluding weekends and bank holidays) from the date you send the item back.
Once we have completed your return we will email you letting you know whether we have carried out a refund or exchange.
All refunds are via the original method of payment. It typically takes 3 – 5 working days from the date we make the refund for it to appear in your PayPal balance or on your credit/debit card. This varies depending on the issuer and can be longer for international issuers.
Please note that multiple orders sent in the same returns parcel may take longer to process than normal.
Want to exchange something? You have 14 days from when you received your parcel to make an exchange. Simply post it to our returns address, with a note on the invoice of the new item you’d like.
We’ll do the exchange when your item reaches us – don’t worry; you won’t need to pay postage again. Please note that all exchanges are sent via our Standard Delivery service.
Please note: Exchanges can only be made for different sizes or different colours of the same item. If you wish to exchange an item for a different style please request a refund following the process above and purchase the new style in a separate order
You can return sale items for an exchange or refund within 14 days of receiving them – exactly the same as any other item. Just follow the same steps mentioned above.
If you’re returning something during sale (it gets very busy), please allow a little time for your return to be processed.
Have a question about exchanges or refunds? Email our friendly team at firstname.lastname@example.org
email email@example.com and we'll be happy to help.